Contact Us
We are here to help you with any questions or concerns you may have about our services.
Support Availability
Our support team is available during working hours, which we define as Monday to Friday from 9am to 5pm (UTC+0). Please note that these hours do not include weekends and holidays. However, please feel free to reach out to us outside of these hours if your query requires urgent attention.
Live Chat Support
If you have a general inquiry or need assistance with anything on our website, we recommend using our live chat feature. Our support team will be happy to help you immediately.
Email Support
We aim to respond within 48 hours of receipt.
FAQs and Help Centre Access
Before reaching out to our support team, we recommend checking our FAQ section for any questions you may have about using our services or understanding certain concepts. This can often provide a quick resolution to your query without needing further assistance from us.
Responsible Gambling Assistance
If you're concerned about your gambling habits or would like information on how to maintain a healthy balance between entertainment and responsibility, we recommend reaching out to organizations that specialize in this area such as ConnexOntario (Canada), Gambling Support BC (BC, Canada), GameSense (various locations), or SOS Joueurs (France). We also suggest accessing our help centre for more detailed information.
Communication Response Expectations
Please note that while we strive for timely responses across all support channels, the volume of inquiries may impact response times slightly. Rest assured, each inquiry will receive our full attention within a reasonable timeframe to resolve your question or concern comprehensively.
If you prefer not to use these contact methods, you can also attempt self-service recovery by referring back to the previous steps for resolving similar issues on this help page.
